MITIE acquires 100% control of SMI
/ MITIE Group PLC, the strategic outsourcing and energy services company, has acquired the remaining 50% share of Service Management International to take full control.
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MITIE Group PLC (“MITIE”), the strategic outsourcing and energy services company, has acquired the remaining 50% share of Service Management International (SMI) to take full control.
MITIE, which already owned 50% of SMI, acquired the remaining share from Klüh Service Management, based in Germany. Klüh, and its international subsidiaries, will continue to be part of SMI’s supply chain solution.
SMI was established in 2000 and has matured into an EMEA supply chain manager with the ability to co-ordinate global FM solutions. Currently SMI manages and delivers some 15 EMEA portfolio contracts for blue chip clients.
Ruby McGregor-Smith, Chief Executive, MITIE Group PLC, commenting on the transaction, said:
“We are delighted to have acquired SMI in full, as part of our strategy to develop MITIE’s ability to support our clients overseas.
“SMI will remain part of MITIE’s international strategy, targeted where its operational model has the greatest attraction for clients.”
Expansion in Honeywell (ACS) contract
/ SMI announces a significant expansion in the range of facility services that it provides to Honeywell ACS.
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SMI is pleased to announce a significant expansion in the range of facility services - including facilities management, cleaning, reception, mailroom, landscaping and gardening – that it provides to several sites of Honeywell Automation and Control Solutions (Honeywell ACS) across Europe.
Honeywell ACS manufactures and sells sensing and control products for buildings, homes, industrial plants, airports and transportation, as well as automated systems for temperature and humidity, industrial processes, lighting, surveillance and security detection: all environments where a clean and secure working environment is essential for production efficiency.
These additional wins are a direct result of SMI’s unique processes and methods aimed at improving quality performance and driving delivery efficiencies.
SMI presently deliver facilities management, cleaning, pest control, landscaping, mail room and technical maintenance services to 48 Honeywell ACS sites across EMEA.
New contract awarded by Life Technologies
/ SMI poised to deliver Cleaning & Waste services in the UK to global biotechnology company Life Technologies.
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From August 2011, SMI will start to deliver cleaning and waste management services in the UK to Life Technologies, a global biotechnology tools company dedicated to improving the human condition and an international leader in biotechnology reagents and systems.
SMI will deliver cleaning and waste management services to the company’s Warrington location, with sites in Madrid, Milan, Bleiswijk and Darmstadt to follow. Additional services for catering, pest control, landscaping and vending will also be included at certain sites.
SMI has been awarded the contract on the basis of a competitive price, as well as its professional approach to efficiently managing the provision of facilities services.
Mentor Graphics appoints SMI
/ SMI appointed by US-based multinational corporation Mentor Graphics.
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SMI has been appointed by Mentor Graphics, a US-based multinational corporation dealing in electronic design automation (EDA) for electrical engineering and electronics, to service sites across the UK, Ireland, Italy and Russia.
Additional sites across the UK, France, Germany and Sweden are to follow in the next three months.
Jeroen Kluit joins SMI
/ Jeroen joins SMI as Global Account Manager
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With 20 years of experience in the food, hotel and facility services industries, amassed through managerial roles at both Sodexo and a number of prestigious hotels, Jeroen brings to SMI his strong leadership ability, language skills and considerable exposure to a variety of cultures, thanks to his previous roles in Europe and the Middle East, where he gained considerable experience managing change, implementing processes and procedures, and establishing synergies in working practices.
At SMI, Jeroen is responsible for several SMI multi-country accounts and tasked with directing and supervising our affiliates in all governance activities relating to contract compliance, finance and operating matters for our leading multinational corporate clients.
SMI finalists in EuroFM Awards 2010
/ SMI along with JLL have been announced as one of the finalists in the three categories of the European FM Awards 2010
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Jones Lang LaSalle (JLL) has been providing over the years truly global solutions to multinational clients across the world. In EMEA, JLL has focused primarily in delivering complex regional solutions to corporate occupier clients. Service Management International (SMI) has played a major role in supporting JLL and client’s overall goals and objectives when transforming complex multi-geography portfolios. The global best practices, technology and specialist management brought by JLL combined with depth of local service delivery, geographic reach and scale brought by SMI’s shareholders combine to create a high value-add portfolio solution with in-built flexibility to effectively manage change.
This model brings best in class management and delivery solution, high savings yield for clients through collective commitment to continual cost reduction, attractive employers' and career paths for transferring staff, flexible and adaptable to changing market, low overheads and infrastructural costs and local knowledge, cultural alignment and acceptance.
Judging is underway in the three categories of the European FM Awards - Partners Across Borders, European FM Student of the Year, European FM Researcher of the Year. The coveted European FM Awards are to be presented at the EFMC2010 Gala Dinner in Madrid on 1st June.
Winds of change
/ When Paul Yearley declared two years ago that we were on the brink of a flood of new international FM deals, people stopped to listen.
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Yearley, then CEO of Jones Lang La Salle's EMEA IFM business, told delegates at Workplace Futures 2008 that a new market was set to burst on the scene, one in which major corporates would outsource property and facilities services across multiple countries. The bigger winners would be a handful of real estate and FM specialists such as JLL and CBRE.
But now, as International Director at MITIE and TFM Director at the MITIE joint venture SMI, Yearley's message is all about the rise of the service provider. Have things really changed so fundamentally in a matter of months? They certainly have, he says.
Click here for the full story by Elliot Chase of i-FM
SMI wins Jones Lang LaSalle ‘Supplier of the Year’ Award
/ Supplier of the Year award 2005/6 for Integrated Facilities and Portfolio Management (EMEA region) goes to SMI
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In winning the award SMI, adds greater credos to its strategy that embraces the vision of “think global, act nationally and deliver locally”. A unique feature, that provides solutions in a diverse multi-country region in the services industry.
Jones Lang LaSalle were impressed by SMI’s professionalism, agility, operational scalability and investment in several EMEA portfolio outsourcing for various blue-chip clients. This award for 2005/6 is testimony to these accomplishments as one of Jones Lang LaSalle's preferred suppliers
in EMEA”
The award was given to Juergen Kulka, Managing Director of SMI at the SMI Management Committee Meeting in Rome. In outlining the success of SMI, Juergen Kulka was quoted as saying:
"I am delighted that we have been awarded with the ‘Supplier of the Year Award’, by one of the leading property and real estate management companies in the world.
It confirms that the SMI team has achieved recognition of the highest order for its incredible commitment, flexibility and competence in working on behalf of our globally acting customers and clients in delivering facility services across a spectrum of geographies around the world.
We appreciate in particular the partnership-driven approach of JLL's Strategic Sourcing Team and the vision of their management, in pushing our boundaries, capabilities and flexibility in entering new countries and competences.
SMI’s unique business model, allows us to respond rapidly to ever-changing customer requirements, while maintaining consistent delivery, quality and service uniformity through our global operations account management structure and therefore reflecting the needs of modern corporate organisations".
SMI extends scope of services provided to Sun Microsystems
/ In addition to providing engineering services in Germany and South Africa, SMI has recently tendered for and were awarded engineering services in Denmark effective from July 2009.
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SMI extends scope of services provided to Sun Microsystems/ SMI has been awarded a contract to deliver engineering services in Denmark effective from July 2009.
SMI provides bundled facilities services to Sun Microsystems across 23 countries within Europe, Middle East & Africa (EMEA) region through a preferred supplier relationship with Jones Lang LaSalle.
SMI to provide bundled facilities services to Henkel
/ SMI has been selected by Jones Lang LaSalle (JLL) to provide bundled facilities services to Henkel in Europe.
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SMI will initially provide a wide range of facilities services - including cleaning, pest control, landscaping, mailroom services, catering, security and reception - to 16 Henkel sites located in nine countries.
In partnership with Jones Lang LaSalle, SMI has developed bundled service solutions for several office and manufacturing sites across the Henkel portfolio, including a remotely located industrial site in Poland.
Paul Yearley joins SMI
/ Paul Yearley, former Jones Lang LaSalle International Director and MD of the JLL IFM business, has joined SMI as Director of Portfolio TFM Solutions.
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Commenting on Yearley's appointment, SMI’s CEO Juergen Kulka said: “He will add another strategic dimension to our very unique approach servicing corporate clients with highly efficient service solutions for their real estate portfolios.”
Yearley, who also becomes Director of International Operations at MITIE, added: “Joining SMI was an easy choice - its shareholders are national market leaders and its management team has a reputation as proven specialists in the rapidly growing global portfolio business.”
2009 Visionaries Lecture Series
/ Juergen Kulka discussed the future of facilities management at Visionaries Lecture Series in Abu Dhabi.
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Juergen Kulka discussed the future of facilities management, covering a broad spectrum of disciplines. It is the co-ordination and management of these services and their suppliers that gives us the need for facilities management.
A good Facilities Manager will bring together the specialists, build relationships with them and act as a focal point for both client and end user. It is essential they are good business managers as their in-depth understanding of their organisation’s business is critical.
The fundamentals of facilities management are constantly being rethought with new ideas and theoretical approaches to ensure that it is planned, organised and implemented to match the organisational need.
For more information read the ‘SMI: The challenge of change’ (pages 7 & 8) Click here to download.
SMI awarded contract for Procter & Gamble in APAC
/ SMI continues to establish its presence in the Asia Pacific region by winning a significant three-year contract for Procter & Gamble in partnership with Jones Lang LaSalle Asia Pacific.
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SMI awarded contract for Procter & Gamble in APAC/ SMI continues to establish its presence in the Asia Pacific region by winning a significant three-year contract with Jones Lang LaSalle Asia Pacific for Procter & Gamble (P&G).
SMI is to supply bundled soft services across 10 countries in the region including China and Australia.
Under this new contract, SMI will provide soft services, including cleaning, reception, helpdesk, personnel transport, mailroom, pest control, meeting room services, landscaping, internal plants, security, handyman and site co-ordination to 13 P&G sites covering a total area of 900,000 square feet.
Selected for its innovative business model, vision and all round capability, SMI provides a single point of contact and dedicated operations account management, which will enable P&G to reduce its costs while using the best-practice principles SMI has already applied to similar regional portfolio contracts in Europe, Middle East and Africa
SMI rolls out successful business model in Asia Pacific
/ SMI is embracing the Asia Pacific market in its drive towards achieving a global presence and market leadership.
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In doing so, SMI is continuing to build on a unique and successful business model that has already earned it a number of large, international portfolio contracts.
SMI’s Managing Director Juergen Kulka says: “Our unique, tried and tested method of operating has created a formidable service-delivery tool that responds to the increasing need of corporate business managers to achieve a simpler, more integrated supply-chain solution. Such a solution reduces complexity, lowers operating and administration costs, and enables greater budgetary transparency and control to be achieved.
We are now taking this model to the Asia Pacific region through the establishment of partnerships in not only major regional economies (including Australia and New Zealand), but also in countries with less developed facility services and management markets.
With regard to the future, we foresee a significant increase in global, regional and even multiregional, integrated facility-service delivery initiatives. As well as covering the classic non-manufacturing, office building environments seen in the financial services and hi-tech industries, such initiatives will spread out to the global real-estate portfolios of manufacturing corporations operating across a whole variety of sectors.
Our expansion into Asia Pacific is simply the next step in our global strategy to provide regional and global bundled service-delivery solutions. The global self-delivery structure adopted by SMI combines our unique regional and global account management experience and competencies with national and local service-delivery capabilities, and as such is the ideal tail-in for the streamlined FM structures of global corporate clients and global real-estate management specialists.”